Returns with a clear path home.

You have 30 days after delivery to ask for a return. To qualify for a change-of-mind return, keep the item unused, complete with its parts, and packed in its original packaging. Please do not let your cat use a piece while you decide whether to keep it.

How to send an item back

1. Email [email protected] or call +1 909-534-5807 with your order number, the item name, and the reason for your return. You may contact us before mailing to discuss the best next step.
2. Pack the complete item securely in its original packaging. Include your order number and contact email inside the parcel.
3. Send your return to:
   Frolic Finds LLC
   2167 Peck Rd El Monte, CA 91733
   United States
   Keep the shipment receipt and tracking number.

Who covers return shipping?

If the item has a quality problem, is the wrong item, or was damaged in transit, we cover the return shipping cost. Contact us with the details and photos when available so we can arrange the return. For a change of mind, an incorrect size selection, or another personal preference, return shipping is the customer’s responsibility. There is no separate fee for restocking a return.

Inspection and refund timing

After your return reaches us, allow 3–5 business days for inspection. We notify you of the result and initiate an approved refund to the original payment method. Your bank or payment provider determines when that credit becomes visible in your account.

Original shipping charges are not refunded for preference-based returns. When we made an error or the item was faulty or damaged, the refund includes the applicable original standard shipping charge. If an item arrives used, incomplete, or outside the return conditions, we will explain any refund decision before closing the return.

Damaged, incorrect, or faulty items

Tell us as soon as you discover the issue and keep the item and packaging while we review it. We will work with you on a replacement or refund as appropriate. This does not limit rights you may have under applicable law.

Exchanges and cancellations

For a different style or size, contact us about returning the original item and placing a new order. To cancel, reach out promptly. An order already dispatched follows the return process.

Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
[email protected] · +1 909-534-5807