A few things cat people ask.

How do I know whether a bed will fit?

Measure your cat’s usual curled-up or stretched-out resting position. Compare that with the resting surface when listed, as overall dimensions also include frames, sides, and decorative shapes. Our measuring guide explains the difference.

Should I choose a scratcher or a scratching post?

Watch how your cat already scratches. A floor-level corrugated surface offers a different angle from a rope-wrapped upright post. Compare the material, direction, and height with that familiar habit.

Does a taller cat tree need more floor space?

Height and footprint are separate. Compare the base, projecting platforms, and access space around the tree. Avoid blocking doors or walking routes, and leave clearance from nearby shelves or fixtures.

What assembly is needed?

Read the configuration and any assembly information on the product page, then follow the instructions included with the item. Towers and framed furniture may need assembly. If you need a specific detail before choosing, contact us.

Can I machine wash every bed?

No. Construction and care differ. Only machine wash a component if that item’s instructions specifically allow it. Keep corrugated scratchers dry and follow the item’s care directions for fabrics and rope surfaces.

Where do you deliver, and what does it cost?

Delivery is available within the contiguous 48 states. Processing takes 1–3 business days; transit then takes 3–7 days. Standard shipping is free at $59 or more, and $6.99 for orders below $59. See the Shipping Policy.

How do returns work?

Contact us within 30 days after delivery. Keep a preference-return item unused and complete in its original packaging. Returns go to Frolic Finds LLC, 2167 Peck Rd El Monte, CA 91733. We cover return shipping for quality issues, incorrect items, and transit damage; other returns ship at the customer’s expense. Inspection takes 3–5 business days after receipt, followed by an approved refund. See the full return steps.

What if an item arrives damaged?

Keep the item and packaging and contact [email protected] or +1 909-534-5807 with your order number and photos when possible. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.